About SunTrails

Suntrails logoSUNTRAILS is a national capital company dedicated to selling tourism products especially in the Nicoya Peninsula, and has operations in the main tourist areas of the Nicoya Peninsula: Santa Teresa, Malpais, Montezuma and Tambor. The quality of our services, professionalism, and our equipment and policies have made SUNTRAILS the favorite tour operator and has built great confidence among many other tour operators and travel agencies in Costa Rica, Canada and the United States. We have the best tourist attractions in the area and the most varied. We provide tourist products such as lodging, transportation, snorkeling, zip line, hiking in nature reserve parks, sport fishing and ATV adventures. Our administrative operations team and our collaborators include 15 people who ensure that each service is of the best possible quality. We appreciate your confidence in us.

Team Sun Trails

We have initiated the process to have the ICT and tourism declaration to apply for sustainabililty certification (CST). In 2016 we will be celebrating 13 years in the market, proof of our stability and commitment. SUNTRAILS works under the name Montezuma Travel SA, corporate identification 3-101-503644.

And as always we hope to continue serving the best way possible…

Our mission

We are a company that provides a unique and memorable experience to their customers through quality parameters , ensuring respect for natural and cultural resources .

Our vision

Being recognized for our commitment with sustainable tourism and to improve constantly our service.

Our values

 Respect: The primary Suntrails tours pillar is respect for the individual, the environment and the culture.

Sustainability: Suntrails Tours is present in every action the balance between the elements of sustainability, eco – social and economic.

Team: customers, employees and management we are a team with commitment , cooperation and communication.

Innovation: Suntrails Tours uses creativity as a capital improvement.

Attitude of service: Customer satisfaction is the Suntrails Tours priority we find it through quality and personal service.

Our Location (please click to enlarge map)

SunTrails local map / mapa local

Suntrails Sustainability Program

Sustainability policy

  • Sustainability is the basis of fundamentals and actions of Suntrails Tours management.
  • It is inherent of Suntrails Tours to protect the natural environment and the development of the surrounding communities.
  • Suntrails Tours are commitment to prevent and mitigate the negative impacts as a result of its operation.

Impact mitigation policy

  • Proper use of space to carry out tourism activities and avoid impacts to natural and cultural resources.
  • Take action to protect the quality of natural resources to ensure its perpetuity.
  • Proper management of the quality and quantity of the available natural resources.
  • Proper management of solid waste disposal.
  • Coordination between state institutions and community to wrestle for common goals.
  • Build and disseminate information about management of environmental impact.
  • Apply green technologies and best environmental practices in the operation of company.
  • Build and update periodically the prevention of environmental impact internal regulations.
  • Operate small groups, considering the maximum capacity for each tour based on the protection of natural and cultural resources.
    Comply with regulations for public use in protected areas.
  • Undertake actions to mitigate unavoidable environmental impacts in our tourism activities.

Social policy

  • Educate and involve the customer to know about community problems about environmental and social issues.
  • Promote in the client the respect for idiosyncrasy and culture of surrounding communities.
  • Strive for equal opportunities to employees and customers and direct the implementation of the 7600 law within the possibilities of the company.
  • We reject and denounce all acts of children and adolescents sexual exploitation.
  • We report any act related to sexual harassment and use of illegal substances.
  • Recruit staff preferably of the region.
  • Involve communities in direct and indirect benefits of the operation of the company.
  • Having low rates and promotions that provide incentives to national tourism.
  • Avoid and denounce all commercialization of pieces of archaeological and cultural heritage.

Quality Policy

  • No purchase of products with environmental contraindications.
  • Having certified equipment and ensure its maintenance.
  • Design services under quality criteria considering customer feedback and taking into account their needs and capabilities.
  • Evaluate the performance of employees about service quality and customer relations, and ensure a proper training on service issues.
  • Provide accurate and timely customer information about the services they will receive and the activities that they will develop in the tours.
  • Follow up all clients demands, complaints and suggestions.

Certification for Sustainable Tourism

cst-logo-150pxThe Certification for Sustainable Tourism Program – CST – is a product of the Costa Rican Tourism Board (ICT). The CST was designed to differentiate businesses of the tourism sector, based on the degree to which they comply with a sustainable model of natural, cultural and social resource management.

What is CST all about?

It is a program that seeks to categorize and certify each tourism company according to the degree to which its operations comply to a model of sustainability. To this effect, four fundamental aspects are evaluated:

CST ingles 1
CST ingles 2
CST ingles 3

1. Physical-biological parameters

Evaluates the interaction between the company and its surrounding natural habitat.

2. Service Management

Comprises the process by means of which, the company considering all the elements internal and external, and designs a touristic product in accordance with the trends of the market and the proper characteristics of the country and places in where goes to operate.

3. External Client

Evaluates the interaction of the company with its clients in terms of how much it allows and invites the client to be an active contributor to the company’s policies of sustainability.

4. Socio-economic environment

Evaluates the identification and interaction of the establishment with the adjacent communities, analysing for example, the degree in that the tourist companies answer to the growth and development of the region, with the generation of new employment or the achievement of benefits in pro of the collectivity.

What implications does the CST have?

For national tourism

At the country level, the CST is a brand that will allow Costa Rica to be different from other destination. It offers a tourism product with a connotation of sustainability. This will impact, not only the marketing policies undertaken by the country, but also it will control and eliminate the practice of some companies that abuse the concept of “eco”, “green” or “sustainable”. “The Certificate for Sustainable Tourism, known as CST, has been recognized by the World Tourism Organization as one of the programs that is changing tourism. January 2000, San Jose, Costa Rica.”

For the tourism entrepreneur

The program brings the possibility of having a new element of competitiveness based on a new way of differentiate the product. This element will be reinforced and promoted by the ICT, in tourism promotion campaigns, both nationally and internationally, as an incentive for touristic business. Furthermore, the CST encourages companies to efficiently use their resources and promotes savings, which will have a positive impact on the company. For example, the use of energy saving technologies offer opportunities to reduce the expenses of the company.

For the tourist

The tourist that selects a tour company that has the logo of the CST can be sure that the company is engaged in actions, in all areas, to avoid negative impacts on the environment, culture and society.

For other productive sectors

The CST is an innovative program, which opens opportunities for business development in a sustainable way. The need to use recycled, reusable, and natural products, to use devices for energy and water savings, waste management, information and others, opens the door to a new market for environmentally and socially friendly products. This will generate a synergy among different economic sectors and an overall positive balance in terms of sustainability.

For more information visit: http://www.turismo-sostenible.co.cr/

Protected Areas Visitation Rules

It is essential that visitors carry an appropriate disposition of generated solid waste, separating and depositing them in places prepared for that.

Any visit in protected areas should be done with a conservation mindset, protection attitude and defense of the wildlife.
Smoking is not allowed in all Suntrails tours. In addition, in natural areas this prohibition is set to a rule that applies to the guide, the driver and tourists.

It is recommended not to bring food to natural areas, in order to avoid any impact on local fauna.

Try to avoid all kinds of unnecessary disturbance to wildlife and habitat. Noise should be minimized when you are walking on the trails; you should keep distance from the species and not touch the plants.

Respect the demarcation and always walk within the marked trails, avoiding leave them.

Under no circumstances should feed the animals on the property, or leave food waste anywhere except in receptacles intended for it.

If you enter a trail and find another group of tourists, you should keep a safe distance between the two groups for not altering the environment excessively.

The tourist areas included in Suntrails services offer great tourist, commercial and cultural attractions, so we suggest visiting the surrounding communities. Help us support the people, through the acquisition of products and services in the town, for a positive community interaction.

Costa Rica’s Conservationism

In October 21, 1963 was created the first wildlife protected area of the country in Cabo Blanco, Puntarenas, designed under a conservation principle. With this event is released in Costa Rica a conservation speech that will establish a green internationally recognized history of concern for the natural resources abundant in this country. From this historical fact, initiated the establishment of a National Park System, now known as “Sistema Nacional de Áreas de Conservación” (Sinac).

In 1960, the couple Olof Wessberg (Sweden), better known as Nicolas and Karen Mogensen (Denmark) bought a property two miles from Montezuma, in Cóbano, where they hoped to realize their dream living in nature harmony environment. On this way they began to reforest this place.

In order to reforest, Nicholas was looking on Cabo Blanco for “sapote colorado” seeds and he realized that there was a forest patch that was becoming deforested. His concern for this situation led Wessberg to join Daniel Oduber, representative of the Republic, in order to get political support to forest conservation. But, at that time in Costa Rica priorities were farming and ranching.

However, Wessberg repeatedly insisted, made 38 trips to San Jose in a “carreta” and sent 56 machine written letters, looking support for conservation. The perseverance of this nature lover allowed him not to stop by obstacles and accomplishment political support.

Then, because the lands should be expropriated, Wessberg searched for foreign donations. In 1961, the London newspaper ‘The Animals Champion’ published a letter signed by Wessberg entitled “A paradise that need help now.”

Furthermore, as expropriation must be justified by technical judgment, was performed the first biological and geological description of Cabo Blanco. Completed this on October 21, 1963 it was signed the decree who created the Cabo Blanco Nature Reserve and after nine years of negotiations, the protected wildlife area had its first two guards, who were also the first to be held on Costa Rica. They are: Carlos Castrillo & Domingo Centeno.

Currently there are 11 Conservation Areas in which 126 state protected areas are given under different management categories. It has established a Network of Private Reserves with over 70 affiliated areas supporting private conservation initiative. Alternative mechanisms of protection and resource management through biological corridors are established, easements and Draft Watershed Management among others.

The country also has a little over 25% of its territory under some form of protection that increases through the support of the creation of private reserves. Thus with only 51,100 km2 of land (0.03% of the world) and 589,000 km2 of territorial sea, Costa Rica is considered one of the 20 countries with the highest biodiversity in the world.

The geographical position of Costa Rica, both coasts and its mountainous system, providing numerous and varied microclimates, these are some of the reasons that explain this natural wealth, in species and ecosystems. More than 500,000 species that are in this small country represent nearly 4% of the worldwide total estimated species.

Costa Rica is a country of great natural beauty and delicate ecosystem. You as a visitor of this stunning scenery need to protect and support efforts to help preserve its natural wonders for the future. Many companies in the country have implemented policies that seek a better balance for the environment and the community. These properties have taken measures to preserve and reduce waste and resource use significantly. Many entrepreneurs have developed recycling programs, reforestation and environmental education.

Suntrails is a tour operator company committed to the conservation of the natural environment and culture of Costa Rica. Is currently enrolled on the Certification Program for Sustainable Tourism and fight for include sustainable balance principle in its operation to benefit of company, natural resources and community. For conscious travelers, this type of service provides one of the best to enjoy special activities with minimal environmental impact.

Learn about programs, organizations and institutions that care about the environment:

Integral management of solid waste in Costa Rica: http://www.ley8839.go.cr/index.php/conoce-la-ley1

Costa Rica Carbon Neutral: http://costaricaneutral.cr/

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